1. SERVICES: This agreement constitutes an order for virtual assistant services.
  2. PAYMENT: Client agrees to commit to payment in full on the agreed package at the time of signing of this agreement.
  3. CLIENT RESPONSIBILITY: Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals, as in a partnership, where mutual professional respect, courtesy, and consideration are expected. Due to the virtual nature of the partnership, Client understands the importance of communication, especially via email and phone, and agrees to respond to questions, requests, and communications from Service Provider in a timely manner. Client understands that Service Provider is a business with other clients to service and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Clients will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality of work.
  4. OFFICE HOURS & COMMUNICATION: Office hours are Monday through Friday, 9:00 am to 5:00 pm. Saturdays and  Sundays by appointment only.  Email and Phone  is the main source of communication between Client and Service Provider.
  5. PROJECT COMPLETION: Client will provide sufficient notice and allow for reasonable time frames for project completions.  In an event that the agreed hours under the plan are consumed, an Always VA staff will contact the Client to discuss his/her options.
  6. MATERIALS & INFORMATION: Client will provide all content, outlines, photos, product images, etc., necessary for any special projects. Source material must be clear and legible. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful, and complete information necessary for Service Provider to perform or complete the contracted services or project.
  7. EXPENSES: Expenses incurred on behalf of Client are NOT included in any fees and will be billed to Client.
  8. DELIVERY: Completed projects are delivered via cloud storage, email, US Mail,or other means as required by Client. Client is responsible and will be billed for all shipping and handling costs.
  9. ACCURACY: Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofreading and accuracy. Service Provider is not responsible for errors or omissions.
  10. PAYMENT OPTIONS: Credit Card and Paypal payments  are accepted and payment is processed through our payment system.
  11. LIEN: All material or property belonging to Client, as well as work performed, may be retained as security until all just claims against Client are satisfied.
  12. PROPERTY: All billing (including invoices, statements, and estimates), reports are provided as a convenience to Client.
  13. ACCURACY OF INFORMATION: Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client.
  14. TERM / TERMINATION: Either party may terminate this agreement upon 14 days written notice to the other party. Provided, however, that each party may terminate the agreement immediately without prior notice in the event of a breach of this agreement by the other party. Upon termination, Service Provider shall invoice Client for any payment due, and payment will be due immediately upon receipt.
  15. EXPIRATION / MODIFICATION: The agreement shall remain in effect for a period of three (1) month or until such time as one or the other party provides written notice of cancellation. This agreement may be modified or amended as necessary after negotiations initiated by either Party. If agreement is reached, only a written instrument signed by both parties will modify or amend this agreement.
  16. NON-DISCLOSURE AND NON-SOLICITATION: Service Provider shall not directly or indirectly disclose to any person other than a representative of Client at any time either during the term of this agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to the Client, including but not limited to customer lists, contacts, financial data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.

The terms and conditions of this Agreement may be modified or amended as necessary only by written instrument signed by both parties. By signing the Agreement, I indicate that I understand, agree to and accept the terms and conditions as contained herein.