In today’s digital marketing world almost everything is done by email, text messages, and even robots!
Remember the old AT&T commercial “Reach out and Touch Someone”. For those that don’t, it’s about picking up the phone, calling your friends, family, and in our case calling customers, which result in a feeling of happiness. I think all of our business goals are to make our customers happy right?
For most, that telephone call has been taken over by digital marketing methods such as mailchimp newsletters, surveymonkey surveys, and CRM’s (customer relationship manager programs) like Salesforce and Zoho.
Sure these are all great tools to stay in touch, and maybe there are customers that prefer being contacted by our digital marketing efforts, but I’m sure there are many that appreciate and prefer receiving a call from you, or one of your representatives.
That’s where (AVA) Always Virtual Assistants comes in, we’ll make follow up calls for you!
Happy customers lead to additional revenue, and referrals. Here’s an example of how we can handle a call for you.
AVA: Hello may I speak to Mr. Smith please?
Customer: Yes this is Mr. Smith
AVA: Hi Mr. Smith, my name is Eric and I’m calling from, “your company/your name”, and I’m just calling to say thank you very much for your recent order with us. I’m not going to take any more of your time, just a quick follow up call to make sure everything is ok and to let you know that we’re happy to help you anytime you need us.
Customer Response 1: Well thank you very much for calling Eric, I will most definitely call your office in the future.
AVA: Great, we look forward to working with you again.
Customer Response 2: Thanks for the call Eric, as a matter of fact you can help us. I have an order that I need to place.
AVA: Yes of course Mr. Smith. Let me transfer you to your account manager, or one of my customer service team members, who will be happy to assist you.
Timing is everything. All it takes is a quick 1-2 minute follow up phone call which can translate to a new sale!
Contact me today to discuss how Always Virtual Assistants can help you with follow up calls, and staying in contact with your customers!